Terms and conditions

All cakes made by Wisteria Cake Company are subject to the following:

Design & Consultation:

All our cakes are made to order. We offer a free, no obligation consultation, and one wedding cake tasting; additional tastings are chargeable. Any cake ordered from a picture or a photograph will be reproduced as our interpretation of that cake, it may not be an exact replica.

Orders & Deposits:

We prefer a minimum of 3 months for wedding cakes, and 1 month for celebration cakes, however we will accept short notice cakes subject to availability. We require a £100 non-refundable deposit on the placement of the order for all cakes and cupcakes. The remaining balance is due twenty eight days prior to the event and we accept cash, cheques and BACS transfer.

Cancellation Policy:

If you cancel your order for any reason more than 28 days prior to the event, the £100 deposit is non-refundable and any preparation work i.e. sugar work may be charged for. Any cancellations made after the 28 days will be charged at 75% of the full price.

Collection & Delivery Set up:

You are welcome to collect your cake/cupcakes prior to the event at a pre-arranged date and time.

We advise for two tier cakes or more that you may wish to take advantage of our delivery and set up service which is free within a 12 mile radius of Bassingbourn, mileage charged thereafter at £1.60 per mile. Please contact us for a delivery quotation.  Please note that once a cake has been delivered / collected it becomes the responsibility of the customer.

Ingredients:

All of our ingredients are of the highest quality, locally sourced where possible and eggs are always free range.   Some cakes may contain nuts, or traces of nuts and nut oil. Sponges, chocolate cakes, carrot cakes etc. are made to be eaten on the day of the celebration and will last for about a week (with the exception of cakes with a fresh cream filling) but on occasions cakes can be frozen, please advise us if you are thinking of keeping a tier and freezing for a later date.

Storage:

Sugar Paste (the soft icing covering the cake) is not designed to be refrigerated and as such cakes with icing should be stored in a cool, dry place, preferably in the box they were supplied in.

Allergies:

We assure you that all the care in world is taken if you order a nut free cake; equipment and surfaces are thoroughly cleaned and sanitised between bakes but please be aware that cakes are made in premises that use nuts regularly. It is your responsibility to make us aware of any allergies and dietary requirements. The allergens in your cake will be listed on the box or given to a member of your catering staff.

Shelf Life:

Decorated rich fruit cakes will keep for several months, but sponge cakes should ideally be consumed within one week of the event (with the exception of cakes containing fresh cream which should be consumed within 48 hours). Any cake remaining at the venue should be retained by caterers for you to take home if desired.

Stand hire:

We have a number of stands, tiered stands, mirrors, log slices, slates, table linen, and fairy lights that are available to hire with our cakes and cupcakes but please discuss any specific requirements you may have. A refundable deposit is required and will be held until all goods are returned, which must be within 3 working days following your event (unless alternative arrangements have been agreed prior to the event). Any damage / loss will be charged for.

Cakes with fresh flowers or non-edible materials:

We are happy to supply fresh flowers for your cake, or liaise with your florist and arrange set up of the cake with flowers supplied at the venue. Please note that some fresh flowers are not suitable for use on cakes and it is your responsibility to ensure that the flowers you have chosen are safe to come into contact with food. Your order may contain non edible items such as wired sugar flowers, ribbons, flower picks, dowels, etc.  Please ensure the catering team are aware so that these can be removed prior to serving.

Publication:

We reserve the right to use any image of a cake made by Wisteria Cake Company for publication at a later date.  We may publish our designs in printed publications and posted online on social media, Instagram, Facebook etc. and our website.